Cased may list items for pre-order under various scenarios, including, but not limited to, situations where an item is out of stock, a new item is awaiting stock arrival, or for future inventory replenishments of items currently in stock. When you place a pre-order, you will be charged at the time of purchase. Your placing of a pre-order constitutes your express agreement to the charging of your provided payment method at such time. The estimated shipping date for pre-ordered items will be displayed on the product page and in your order confirmation email. Please note that this date is an estimate, and is not a guaranteed date of delivery or receipt. The estimated delivery date that you receive in your confirmation email is subject to change based on production, supplier availability, or other unforeseen circumstances.
Please note any future modifications you request to pre-order purchases may result in a later shipping date and/or additional shipping fees at your expense.
Cased reserves the right to cancel delayed pre-orders at any point in time (a "Discretionary Cancellation"). In the event of a canceled pre-order, a full refund will be issued to your original payment method.
In the event you change your mind and wish to request a refund on a pre-ordered item, you have 7 days from the date the order was placed to request a refund on your pre-order. You may request a refund by filling out our Contact Form here. Once accepted, the refund will be processed back to the original payment method. All other non-pre-order purchased products are subject to our standard return policy.
Cased reserves the right to cancel all delayed pre-orders at any point in time.
Cased will make every effort to ship your available pre-order inventory as close to the estimated shipment date as possible. This may result in multiple shipments.
Should an item or items not be shipped within 14 days after the original estimated shipment date, you may request a cancellation of the affected item(s) for a refund to your original method of payment by filling out our Contact Form here.
Cased will provide updates via email as soon as possible regarding your pre-order status. If we are ultimately unable to fulfill your order, a full refund will be automatically processed.
If you choose to cancel your pre-order due to a delay or if we cancel your order, you will receive a full refund to your original payment method. Refunds will be processed within 14 business days of the cancellation.
When placing a pre-order, you will be required to provide information such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. It is the responsibility of the customer to ensure that the email provided during checkout is valid and checked regularly for communications regarding pre-order updates and potential delays (including email spam folders). Cased shall have no responsibility or liability for inaccurate information or information that later becomes outdated and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your item being shipped by filling out our Contact Form here.
Cased reserves the right to update or modify these Pre-Order Terms and Conditions at any time. Any changes will be posted on ridecased.com, and continued use of the site or participation in a pre-order after the changes have been posted constitutes acceptance of the updated terms.
Cased is not liable for any losses or damages resulting from delays in shipment. This includes, but is not limited to, any direct, indirect, incidental, or consequential damages.