All of our products carry a 30-day money-back guarantee, offering free exchanges and easy returns. Our return window is 30 days post delivery. All items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging with tags and legible barcode.
Orders that have passed the return policy window, or that otherwise do not meet the criteria of our return policy, are not eligible to be returned and will not be accepted. A $10 return shipping fee (processing fee) will be deducted from your refund for all US returns. If you select store credit, the return shipping fee will be waived.
In the event of defective or damaged items, returns or exchanges will be accepted within the 30-day window post delivery, provided the item meets the criteria for return. Outside of this window, damaged and defective items will be considered on a case-by-case basis. Please email us at support@ridecased.com and include images of the issue.
All exchange and return requests can be submitted through the portal at the link below.
Cased does not cover the cost of international returns for exchanges or refunds. International customers are to arrange their own return shipping label. If an exchange is processed, international customers are responsible for covering the shipping costs for the new order, including any associated import fees. Email us at support@ridecased.com to begin an international return or exchange.